Frequently Asked Questions

A VIN (Vehicle Identification Number) is a unique 17-character code that identifies every vehicle. It's like a fingerprint for your car, containing information about the manufacturer, model year, engine type, and more. VIN checking is crucial because it reveals the vehicle's history, including accidents, floods, thefts, and previous ownership records.

Our reports are highly accurate as we source data directly from Carfax and AutoCheck, the industry's most trusted databases. These services compile information from thousands of sources including DMVs, insurance companies, service centers, and auction houses. However, no report can be 100% complete if an incident wasn't reported to these databases.

Most reports are delivered within 12 seconds! Our advanced system processes requests in real-time. You'll receive an email with your detailed PDF report immediately after purchase, and you can also download it directly from our website.

Both are reputable vehicle history providers, but they have different data sources. Carfax has strong relationships with service centers and dealerships, while AutoCheck (owned by Experian) excels in auction and wholesale data. Our bundle option gives you access to both, providing the most comprehensive view possible.

Individual reports start at $19.99 for either Carfax or AutoCheck. Our popular bundle option, which includes both reports, is available for $29.99 - saving you up to 60% compared to buying directly from providers. No subscription fees or hidden costs.

Yes! If we cannot provide a report for your VIN, we offer a full refund. However, once a successful report is generated and delivered, the sale is final as the information has been accessed. If you experience any technical issues, contact our support team immediately.

Currently, each VIN requires a separate purchase. However, our bundle option already provides significant savings by including both Carfax and AutoCheck reports. For dealers or bulk purchases, contact our support team to discuss custom pricing options.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and digital wallets through our secure Stripe payment system. All transactions are encrypted and PCI-compliant for your security.

First, double-check that your VIN is exactly 17 characters and doesn't contain the letters I, O, or Q. If the VIN is correct but you're still getting an error, the vehicle might be too new (less than 6 months old) or not in the database. Contact our WhatsApp support for immediate assistance.

You can use the WhatsApp button on our website for instant chat support. We typically respond within minutes during business hours and within a few hours outside business hours.

Check your spam/junk folder first. If it's not there, verify you entered the correct email address during purchase. You can also log back into our website with your order details to download the report. If you still can't find it, contact support with your order number.

Absolutely. We use enterprise-grade encryption for all data transmission and storage. We're PCI DSS compliant and follow strict privacy protocols. We never store your payment information, and VIN data is only used to generate your requested report.

The VIN is typically located on the driver's side dashboard (visible through the windshield), on the driver's side door jamb sticker, in the engine bay, or on your vehicle registration and insurance documents. For motorcycles, it's usually on the steering neck or frame.

Reports typically include: accident history, flood damage, theft records, odometer readings, previous owners, service records, recall information, title history (clean, salvage, lemon, etc.), and auction records. The specific details vary based on what's been reported to the databases.

You can get basic information (make, model, year) from free VIN decoders, but comprehensive history reports require access to paid databases. Our service provides professional-grade reports at a fraction of the cost of going directly to Carfax or AutoCheck.

Our service primarily covers vehicles sold in the United States and Canada. Some imported vehicles may have limited history if they weren't registered in North American databases. For international vehicle history, we recommend checking with local automotive authorities.